Tao of Sports Ep. 169 – Ruby Newell-Legner (Founder, Fan Experience Institute)

Tao of Sports Ep. 169 – Ruby Newell-Legner (Founder, Fan Experience Institute)

0 0 6 anni fa
 
Fan experience is quickly becoming one of the hottest topics in sports business, as teams look to enhance how each customer feels upon a trip to the venue. Ruby Newell-Legner works with several teams and leisure facilities in order to improve every touch point of the customer experience through guest relations, discussing how her 7 Star Service System has increased retention for various teams. Newell-Legner talks about founding her online webinars, The Fan Experience Institute ... Maggiori informazioni

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